| We specialize
in home gyms, fitness and exercise equipment including commercial gym equipment,
strength training equipment, aqua products, weight and excercise programs,
inversion therapy, nutrition and more. |
 |
| Home gyms,
fitness and exercise equipment including commercial
gym equipment, strength training equipment,
aqua products, weight, workout and excercise
programs, inversion therapy, nutrition and
more. |
CUSTOMER
SERVICE
Select from one of the catagories in our "Information
Center" or continue scrolling down to view some frequently
asked questions.
INFORMATION
CENTER
|
Below
you will find some answers to some of the most frequently
asked questions, and a method of contacting us if you
have any additional questions. Please also visit our
Interactive
FAQ Section by clicking here!
Select a
Question
- Is
it safe to order on-line?
- How
do you calculate shipping?
- What
if a product is sold out?
- What
is a back-order?
- Who
do we contact if we have a question?
- How
do I check the status of an order?
- Can
you mark down prices for customs or other reasons?
- What
should I do if the product I want isn't on the site?
1.
Is it safe to order on line?
All transactions are completed on a secure server. This
secure server encrypts your personal information to make
on-line credit card usage as reliable and safe as it is
in a normal business environment. For more detailed information
about credit card security on Need2BFit.com, click
here.
We also accept fax(702-920-8084) and telephone orders.
Please call Customer Service at 1-888-828-3481 or 1-978-463-8899
for assistance in ordering.
2.
How do you calculate shipping?
Need2BFit.com shipping charges are based on the weight
of the items, the geographical location of the destination,
the shipping location(origin)and the method of transportation.
Generally, freight tables are used as published by UPS(generally
100lbs or less) and national common carriers(orders over
100lbs). International orders, Hawaii, Alaska and Puerto
Rico orders require special freight calculations and are
handled on a case by case basis.
3. What if a product is sold
out?
At Need2BFit.com, we are making a committed effort to
make sure that only available products can be added to
your basket. Nevertheless, some products become unavailable
after your order has been placed. When this happens, you
will be notified via e-mail that your product is on backorder.
Therefore, it is important that you include a valid e-mail
when ordering.
4. What is a back-order?
Occasionally, there are some products that are not currently
available, but will be in stock at a later date. A back-ordered
product might be available in a few days or several weeks.
5. Who do we contact if we have
a question or comment?
If you have a question about your order or need to make
an exchange or return, contact us at Customer Service:
customer_service@Need2BFit.com
If you have product suggestions, questions or general
site feedback, direct them to the email addresses below.
6. How do I check the status of
an order?
To check the status of an order, visit the Order
Tracking
page.
7. Can the prices be marked
down for customs or other reasons?
Unfortunately, we do not adjust prices on individual orders.
8. What should I do if the product
I want is not on the site?
Did you search for the product using key words by category
or brand? Still can't find your product? Please contact
customer_service@Need2BFit.com.
Customer Service is always Priority #1 at Need2BFit.com,
and we strive to satisfy all of our customers' fitness
shopping needs.
As we have grown over the past year, Need2BFit.com
has added thousands of new products and hundreds of new
brands in an effort to offer our customers the broadest
possible selection of the items they are looking for.
If there is an item you are unable to locate on our site,
please email or call us and we'll do our best to help
you find it, or our fitness experts will recommend a similar
item instead. |
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Copyright © 2002 Need2BFit.com
Home gyms, fitness and exercise equipment
including commercial gym equipment, strength training equipment, aqua
products, weight, workout and excercise programs, inversion table therapy,
nutrition, health and more.
|
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